Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSL913003 Mapping and Delivery Guide
Communicate with other people

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency MSL913003 - Communicate with other people
Description
Employability Skills
Learning Outcomes and Application This unit of competency describes the skills and knowledge to receive and pass on written and oral messages, provide relevant information in response to requests within timelines and demonstrate effective interpersonal skills.This unit of competency applies to laboratory assistants and instrument operators working in all industry sectors.No licensing or certification requirements exist at the time of publication. However, regulations and/or external accreditation requirements for laboratory operations exist, so local requirements should be checked. Relevant legislation, industry standards and codes of practice within Australia must also be applied.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field Communication/organisation
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Receive and act upon instructions
  • Listen to instructions and respond appropriately
       
Element: Clarify instructions to ensure understanding of the task
       
Element: Receive and convey messages
  • Receive verbal and written messages and respond appropriately
       
Element: Record and convey information so that messages are understood
       
Element: Demonstrate appropriate interpersonal skills
  • Follow workplace procedures which reflect equal opportunity, anti-discrimination and non-harassment legislative requirements
       
Element: Demonstrate effective interpersonal skills during everyday interactions
       
Element: Provide appropriate information
  • Deal with inquiries in accordance with workplace customer service requirements
       
Element: Establish details of inquiry by questioning and summarising
       
Element: Access and provide relevant information that meets own authorisation and confidentiality requirements
       
Element: Redirect inquiries to relevant personnel for resolution if beyond own area of responsibility
       
Element: Complete all workplace documents legibly and accurately in accordance with workplace procedures
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Listen to instructions and respond appropriately 
 
Receive verbal and written messages and respond appropriately 
 
Follow workplace procedures which reflect equal opportunity, anti-discrimination and non-harassment legislative requirements 
 
Deal with inquiries in accordance with workplace customer service requirements 
 
 
 
 

Forms

Assessment Cover Sheet

MSL913003 - Communicate with other people
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MSL913003 - Communicate with other people

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: